![]() ![]() Use this 5-step framework to help you plan and have your next tricky conversation. Tricky problems often require tricky conversationsĭon’t put off tricky conversations that lead to snowballed problems. Leadership today is working in the shades of grey where there is no right answer, yet a right answer still needs to be found. The number of crucial conversations we have predicts the influence we have. Reality is, conversations won’t always go our way. And even when we do speak up, our worry and fear, for example, can make us talk more than we listen. Sometimes the fear being of being wrong or judged is higher than the decision to speak up. There’s a benefit vs risk equation being continually played out. The quality of an organisation’s culture depends on the quality of relationships, which depend on the quality of conversations. While COVID has shown what’s possible – that we’re adaptive, agile and can pivot under pressure, how ‘bout when we’re not faced with a crisis and still need to create layer upon layer of change?Įven when we’re working in a great culture, people will still rationalise away their voice and go with the flow. How often do you avoid tricky conversations or don’t get what you need (or expect) from them?Ī person’s success in life can usually be measured by the number of uncomfortable conversations he or she is willing to have – Tim Ferris (Author of 4-Hour Work Week) When someone has a sharply different point of view than your own, the natural tendency is to either avoid a conversation with that person or to try to convince them of your perspective (which they interpret as you wanting to be right about what you’re saying). The conversation ended abruptly. On reflection ( why does hindsight always have to be after the fact?) I could have handled the conversation differently, which has been my inspiration for writing this newsletter. His ego kicked in. I realised I was on a slippery slope and tried a different angle to influence him. Problem was, he felt like he was getting backed into a corner and became defensive. I went first in the conversation, and in my view, my logic was sound, inclusive, and thorough. I was reminded of this insight last week after talking with my ex-partner about high school options for our children. Influencing people who don't agree with you can be frustrating. ![]()
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